Terms of use

Purpose of the service

NetKoi provides secure connections for convenient and stable internet access.

Usage rules

Users must comply with applicable law and must not use the service for illegal or harmful purposes. Actions that disrupt the service and attempts to gain unauthorized access to systems or data are prohibited.

Payment

The service can be paid for through the available payment systems. We protect the security and confidentiality of user data during payment processing.

Service obligations

NetKoi provides access after successful payment and maintains stable operation within its technical capabilities.

User responsibility

Users are responsible for providing correct registration and payment details and for complying with the usage rules.

Prohibited actions

Circumventing service restrictions, unauthorized use of resources, fraud, and unjustified chargeback attempts after receiving the service are prohibited.

Refund policy

Refund conditions

You may request a refund if the service was delivered poorly or does not match the stated terms.

Refund procedure

Contact support to request a refund. We will review the request and return funds to the original payment method if we confirm the grounds for the refund.

Refund timing

We aim to process requests as soon as possible.